Profile

Martin Wilson is the CEO and founder of Castle Rock Consultancy. He is an experienced board level director with a demonstrable track record of delivering business growth through turnaround and transformation, improving operational performance and simply getting things done with clarity, certainty and speed.

Martin is known as a delivery focused change agent with a proven ability to develop coherent business strategies and lead teams to deliver to challenging targets. As a customer focussed business leader, he is regularly invited to speak at conferences and contribute to press and media coverage. Martin has a wide network within government, banking and IT.

In his career Martin has delivered ambitious global strategies for growth in both B2B and B2C markets. He has transformed companies in to successful international commercial enterprises. He has launched 3 businesses in M- and E- commerce, dramatically raised SLA performance and transformed levels of customer satisfaction. He has also radically reduced cost of operation and tripled revenues in a highly complex, never fail business environment.

With a background in both public and private sector, Martin enjoys the challenge of change and improvement in operations and customer service. He has a desire to revitalise businesses with a focus on the customer, outstanding delivery of service and profit. He has an ability to address organisational design, culture and process resulting in a delivery focussed, commercial and successful enterprise.